Purchasing
Paste a product link, choose options, pay the product cost and domestic shipping, then wait for warehouse intake and QC.
MyCNBox questions answered before you ship
A practical help hub for spreadsheet shoppers, built from official MyCNBox support topics: order flow, QC, warehouse storage, shipping fees, coupons, insurance and refunds.
Warehouse and QC
Items generally receive photo QC, weight and package details after arrival. Extra photos or video can be requested as value-added services.
Storage
Official help content records 90 days of free warehouse storage, with extension options available before automatic disposal.
Shipping
Use the shipping calculator for estimates. Final cost depends on measured warehouse weight, dimensions, destination and selected route.
Payments and coupons
MyCNBox supports major cards and local wallets in official help notes. Coupons can reduce international shipping when submitting a parcel.
Insurance and after-sales
Insurance is optional and route-dependent. Refunds and returns usually credit back to the MyCNBox account balance when accepted.
What the MyCNBox help center covers
Operation Process
Business hours, China shopping cost, purchase orders, package submission and coupons.
Guidebook
PC/mobile beginner guide, shopping agent guide, purchase FAQ and sizing notes.
Purchasing Issues
Order processing time, seller discounts, returns, refunds, forwarding and restricted product checks.
Warehouse and QC
Warehouse arrival, QC photo counts, detailed photos, wrong/broken items and storage rules.
Membership and Points
Membership benefits, daily check-in, purchase/shipping points, sharing points and birthday points.
Packing Issues
Repacking, cancelling packing, value-added services, rehearsal packing and domestic forwarding.
Shipping Costs
Customs duties, volumetric weight, remote surcharges, insurance cost and shipping estimates.
Logistics Tracking
Tracking lookup, delayed updates and first-scan timing after the parcel is shipped.
Payment Issues
Exchange rates, KYC, cards, wallets, withdrawal fees, failed payments and processing time.
After-Sales Support
Insurance, customs inspection, delivery failure, returned parcels, missing items and damage claims.
About and Policies
About MyCNBox, contact, terms, privacy, anti-counterfeiting and return policy references.
Events
New-user coupons, QC video promotion, Reddit rewards and route updates.
High-value rules to read before buying
Restricted and limited items
Ask support before buying knives, liquids, powders, cosmetics, food, medicine, batteries, branded-sensitive goods or anything that may hit export and destination-country customs limits.
QC, storage and returns
Use the warehouse stage to catch wrong items, visible defects and sizing risks. Official help notes 90 days of free storage, while returns and refunds depend on seller/platform status and timing.
Shipping, coupons and insurance
Shipping estimates depend on destination, measured weight, volume and route rules. Coupons apply at parcel submission, and insurance claims need route eligibility plus evidence.
Common MyCNBox support notes
What is the cost of shopping from China?
The official help summary frames it as product price plus international shipping. Purchasing service and receiving/QC service are listed as 0 service fee, while value-added packing or payment handling costs may still apply.
When can I see QC photos?
After the seller ships and the item arrives at the warehouse, QC photos and package information are normally processed within 1 business day.
Can I change the international address after shipping?
Double-check the address before submitting a parcel. Official help warns that the address cannot be modified once the international package is shipped.
Where does a refund go?
Refunds are usually returned to the MyCNBox balance after the seller or platform completes the refund process.
Need help?
Open MyCNBox
Use official support for account and parcel decisions
Spreadsheet pages can help you find and compare products, but order changes, returns, customs-sensitive items and parcel issues should be confirmed with MyCNBox customer service.